Warranty

All products are guaranteed against any defects for 90 days.  Normal wear and tear is not covered. Nothing lasts forever. Metal and moving parts wear out over time therefore please consider replacing worn or damaged parts from our spare parts section on our website. A ROPE THAT HAS BEEN CHEWED BY A DOG IS NOT COVERED. ROPES ARE TOUGH BUT THEY ARE NO MATCH FOR AN EAGER DOG USING THEM AS A CHEW TOY.

Remake Fee

We will charge you a $5.00 remake per item on incorrect orders where we are not at fault.

Lost Packages:

We cannot be responsible for lost or stolen packages. Please be sure to have a safe and secure delivery address. Once our obligation has been met by shipping your order, and the the postal services obligation to deliver your order has been met, we cannot absorb losses due to theft or missing items. Thanks for the understanding. 

There are no returns on custom orders. This includes "Build Your Own" Leashes

Closeouts (if applicable)
Only regular priced and sale items may be refunded, unfortunately closeout items cannot be refunded.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original packaging intact.

Please email us at sales@tuenne.com for a Return/Exchange Authorization. Once Authorization is granted, returns/exchanges can be mailed to: Tuenne LLC, 23 Khakum Wood Rd, Greenwich CT, 06831 USA 

Please include your name and order number with the return/exchange. 

Refunds (if applicable)

• Any and all shipping charges are non refundable on returned items.  If you are returning an order that shipped for free, our cost of shipping that free order will be deducted from your your refund amount.  
• Return shipping cost is the responsibility of the buyers

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a approximately 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@tuenne.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tuenne.com Once Authorization has been granted please send your item to: Tuenne LLC, 23 Khakum Wood Rd, Greenwich CT 06831, United States.


Shipping

The typical lead time for your order to ship is 5 business days.  Lead times can vary and can be as long as 2 weeks depending on demand. If you need your order sooner in some cases we can accommodate special requests. 

International Customers are responsible for all duties and taxes imposed by the customers respective country.  

To return/exchange your product, you should mail your product to: Tuenne LLC, 23 Khakum Wood Rd , Greenwich CT 06831, United States. Please include your name and order number with the return/exchange. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.